Customer Service Manager, North America
Eric Barber is Russell Mineral Equipment’s Customer Service Manager for North America – a role that see him responsible for directly supporting RME customers, as well as delivering for the company’s sales and service goals for the region.
With RME the world’s leading mill reline equipment manufacturer, Eric’s core focus is to be a key point of contact for the client, as well as aiding RME’s Customer Support Technician (CST) teams in their efforts to deliver world-class outcomes for the customer – outcomes which mean safer and more reliable performance of their mill reline assets, reduced operating and lifecycle costs, maximum uptime and lifespan, and superior mill productivity and profitability.
As Customer Service Manager, this role has Eric on a daily basis processing quotes and orders, resolving customer queries, preparing and presenting major service proposals and cultivating sales opportunities. It is to these activities that Eric brings a strong sense of the importance of customer experience, core capabilities in relationship building, and a well-focused work ethic. Eric’s personable nature also ensures he works collaboratively with shipping, logistics, warehousing, sales and marketing, procurement and finance, as well as customer-facing engineering and CST teams – capabilities which play an integral role in ensuring the client’s needs and expectations are exceeded, and the company’s sales, service and support objectives are achieved.
Eric joined RME in 2019 bringing demonstrated skills in customer service and deep knowledge of the North American resources sector. Previous to RME, Eric worked in the customer service team that covered the United States and Mexico for Boart Longyear, a company that’s been in operation since 1890 and is the world's leading provider of drilling services, drilling equipment and performance tooling for mining and drilling companies.