Key Account Manager
As a Key Account Manager for Russell Mineral Equipment, Ricardo Pavao is an essential member of the capital sales function, delivering support for RME’s Business Development Managers as they work alongside the Customer to deeply understand their challenges and develop highly-engineered solutions that increase mill reline safety, productivity, and mine site profitability.
As a collaborative, results-driven, team player, Ricardo coordinates the completion of requests for quotation, tenders and commercial offers, ensuring an accurate, timely flow of information between project stakeholders and the client, from initial enquiry to order acceptance. The key objective being an outcome that satisfies all parties and supports RME’s objectives for sustainable growth.
Ricardo joined RME with proven experience in technical sales, contracts and commercial account management here in Australia and his native home country of Brazil. Most recently Ricardo was a quote coordinator for eHealth Queensland and long-tenured Sales Administration Manager with the mining division of Caterpillar reseller Hastings Deering Australia Ltd. Back in Brazil, Ricardo held a number of Corporate Account Management roles in the local tech sector with Eyretel Brazil Limited and Wittel Communications Limited.
Ricardo’s been incredibly active in his professional development since his initial qualification in Electrical Engineering (Electronics) from the Mackenzie Presbyterian University in Brazil in 1997. Shortly after his degree, Ricardo completed a Post Graduate Diploma in ICT/Telecommunications from the FAAP University in 2000. Soon after moving to Australia, he enrolled in a Graduate Certificate in Business Administration before attaining a Master of Business Administration (MBA) in 2009 from the Queensland University of Technology (QUT) during which he was a winner of the PwC Business Plans Challenge. Ricardo also possesses a Certificate IV in Frontline Management from the Australian Institute of Management and has completed a number of Project Management courses along the way.